Support
Need help or found a problem? Contact support@aicofi.com and include Stock Signal in the subject.
Include your device model, OS and app version, steps to reproduce and the exact error. Redact personal information in screenshots. Never send passwords, verification codes or account tokens.
Frequently asked questions
Do I need an account or my own server?
No account is required for core features. Your phone fetches market data and computes indicators directly. Optional Apple / Google sign-in connects your AICOFI account; it does not enable cloud sync for local records.
Why is market data not updating?
Check your connection and refresh. Review the displayed date and source. When markets are closed, a provider is unavailable or requests are limited, the app may show cached data. Do not treat cached data as live prices.
Does signing out remove my holdings?
No. Local research records are independent of account sessions and are not automatically separated by account. Export a backup from the profile screen before switching devices or uninstalling.
Why are there no alerts after I close the app?
This version checks rules only while the app is open and updating market data. It does not continuously monitor the market in the background. Local notifications also require system permission.
How do I troubleshoot sign-in?
Check your connection and retry. If it fails, send support the exact error and time. Cancelling the provider's authorization does not complete sign-in. Signing out ends this app's session; it does not delete your Apple, Google or AICOFI account.
How do I delete Stock Signal data or request account changes?
Use the profile screen’s “删除 Stock Signal 数据并退出” action to clear this app’s data on the current device and sign out. This preserves the shared account. For requests about the shared account, Contact privacy@aicofi.com from your account email. Deleting a shared AICOFI account may affect other AICOFI products. Back up local records first and never send passwords or verification codes.